Privacy Policy
How we handle, store, and protect the information you share with us.
Nexus Digital Scaling ("Nexus," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (nexusdigitalscaling.com) and services, how we use it, and the choices you have. By using our website you agree to the practices described here.
1. Information we collect
We collect only the information needed to provide our services and respond to your inquiries.
Information you provide
- Contact details — name, email, phone number, brand or company name when you submit a form, book a call, or email us.
- Business context — website URL, monthly revenue range, growth challenges you share with us during audits or strategy calls.
- Account data — for clients, login credentials and access tokens to ad accounts, analytics tools, and email platforms (with your explicit permission, only as required to deliver services).
Information collected automatically
- Usage data — pages viewed, time on site, referring URLs, device type, browser and OS.
- Cookies and similar tech — to remember preferences, measure traffic, and improve the site.
2. How we use your information
- To respond to inquiries, schedule strategy calls, and deliver requested audits.
- To provide and improve our services to clients under signed agreements.
- To send service updates, invoices, and transactional communications.
- To send occasional marketing emails — only if you opt in. Every email has a one-click unsubscribe.
- To meet legal, tax, and accounting obligations.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
3. How we share your information
We do not sell your data. We share it only with:
- Service providers who help us operate (hosting, email, CRM, analytics, payments). They're bound by confidentiality and only process data on our instructions.
- Authorities when required by law, court order, or to protect rights and safety.
- Successors in a merger, acquisition, or sale of assets — with notice to you and the same protections in place.
4. Data retention
We keep personal data only as long as needed to fulfil the purposes described, or as required by law. Inquiry data is typically retained 24 months. Client data is retained for the duration of the engagement plus 7 years for accounting purposes.
5. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, and to lodge a complaint with a supervisory authority. To exercise any of these rights, email info@nexusdigitalscaling.com. We respond within 30 days.
6. Security
We use industry-standard technical and organizational safeguards: encryption in transit (TLS), encrypted backups, role-based access, 2FA on all internal systems, and regular security reviews. No system is 100% secure — we'll notify you and the relevant authorities if a breach affects your data.
7. Children
Our services are not directed to anyone under 18. We do not knowingly collect data from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. For material changes we'll notify you by email or a prominent notice on the site.
9. Contact us
For privacy-related questions or to exercise your rights:
- Email: info@nexusdigitalscaling.com
- WhatsApp: +961 76 974 515